Customer Policies

Terms & Conditions, Refund, Cancellation and Replacement Policy

1. Introduction

Welcome to AASHDWAR NETWORKS LLP. These Terms & Conditions govern the use of our website and the purchase of products and services offered by us. By accessing our website or making a payment, you agree to these terms and conditions.

2. Products and Services

AASHDWAR NETWORKS LLP provides products and services as described on our website, invoices, quotations, or service agreements. Customers are responsible for reviewing the product or service details, pricing, specifications, and applicable conditions before placing an order or making a payment.

3. Orders and Payments

All orders are subject to availability and confirmation. Customers must provide accurate information when placing an order or requesting a service.

Payments must be made through the payment methods provided by AASHDWAR NETWORKS LLP. Customers should retain their payment receipts and transaction references for future communication.

4. Cancellation Policy

Customers are requested to review their orders carefully before making payment. Cancellation requests may be restricted once an order has been confirmed, processed, or a service has commenced.

Any cancellation request will be reviewed in accordance with the applicable order terms, service agreement, and applicable law. Nothing in this policy excludes cancellation rights that cannot legally be waived.

5. Replacement Policy

Replacement requests are generally not accepted for products or services once delivered or completed. However, cases involving verified product defects, damage during transit, or incorrect items supplied may be reviewed in accordance with the applicable order terms and law.

Customers should contact us with the invoice, order details, and supporting photographs or other evidence where applicable.

6. Refund Policy

AASHDWAR NETWORKS LLP considers refund requests in cases involving:

  • Verified product defects.
  • Damage during transit.
  • Service issues or deficiencies.
  • Duplicate payments or eligible failed transactions.
  • Other circumstances where a refund is required under applicable law or an agreed service arrangement.

Customers must submit refund requests within 20 days of product delivery or service completion, where applicable, along with the invoice, order information, payment details, and supporting evidence.

Each request will be reviewed based on the circumstances of the case, the applicable agreement, and relevant legal requirements. Refunds will not be unreasonably withheld where a customer is legally entitled to one.

7. Refund Processing

Once a refund is approved, it will be processed through the applicable payment method. The time required for the amount to appear in the customer's account may depend on the payment provider or bank.

For duplicate payments or failed transactions, customers should provide the transaction reference and payment proof so that the issue can be verified.

8. Customer Responsibilities

Customers are responsible for providing correct order, billing, contact, and service information. Any issues arising from incorrect information supplied by a customer will be reviewed based on the circumstances and applicable law.

9. Limitation of Liability

AASHDWAR NETWORKS LLP will make reasonable efforts to provide the products and services as agreed. To the extent permitted by applicable law, the company will not be liable for indirect or consequential losses arising from the use of its website or services. Nothing in these terms excludes liability that cannot legally be excluded.

10. Privacy and Payment Security

Customer information will be handled in accordance with our Privacy Policy and applicable data protection laws. Payment processing may be handled by authorized payment service providers under their applicable terms and security procedures.

11. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes will be addressed in accordance with applicable Indian law and the relevant dispute-resolution procedures.

12. Contact Information

For questions about orders, payments, cancellations, replacements, or refunds, please contact us:

AASHDWAR NETWORKS LLP
Email: info@aashdwar.com
Phone: +91 90290 99023

13. Policy Updates

AASHDWAR NETWORKS LLP may update these terms when necessary. The latest version will be published on the website. Customers are encouraged to review this page before making a payment.